Felina World - The Plaza for enchanting Villages

Customer Service

Company Information:
Felina World is located in the Netherlands.

Our "new" address is:
Volkelstraat 5
5036 WB Tilburg
Netherlands
Chamber of Commerce no.: 18073301
VAT no.: 1526.35.762.B01

Telephone: +31 (0)13 8508459
Mobiel: +31 (0)6 13681393

You can reach us by phone at:
Monday till Friday: 09.00 - 19.00 hours
Saturday: 09.00 - 12.00 hours

E-mail addresses:
Information / general issues:
info@felinaworld.nl

Order information (also to cancel an order):
order@felinaworld.nl

Online support (if you need help using our online store):
support@felinaworld.nl

Bank information:
Rabobank at Tilburg, acc. no: 1364.02.615
IBAN: NL11 RABO 0136 4026 15
SWIFT / BIC: RABONL2U

Prices
All mentioned prices on this website are in the European currency EURO and are included VAT and excluded shipping costs.

Additional taxes like (import) duties charged by authorities (like customs) in the country of the buyer are accountable for the buyer.

Complains:
We do find your opinion very important. If you have any complains regarding your order, please do contact us.
This is possible by e-mail info@felinaworld.nl or by phone to the number +31 13 8508459.
We are here for you, and if for some reason something went wrong with your order, we make sure that this will be solved in a proper way.
Felina World will attend to any complaint in 1 working day.
At Felina World customer care is very high ranked.
Your complaint will be handled with great care, and we will do our utmost to solve the problem to your satisfaction.

Defect or broken products:
When you receive your order and notice a defect or broken produkt, please contact us within 24 hours by e-mail to info@felinaworld.nl or by telephone at +31 13 8508459 for further instructions.

Cooling down period - Right of revoke
After the buyer has received the ordered product(s) and whatever reason is not satisfied with the by Felina World delivered product(s), the buyer has the right to cancel the underlying agreement within 14 days after the date of receiving the order. No reason has to be mentioned.

When the buyer wishes to annul the agreement of these conditions, he needs to mention this in writing (by e-mail or letter) to Felina World. In this case the product(s) need to be returned immediately to Felina World in it's original packaging, unharmed and unused. The buyer is responsible for the costs and the risks of returning the products.

After Felina World has received the returned product(s), she will refund the purchase price of the product(s) within 30 days to the buyer.