Felina World - The Plaza for enchanting Villages

Shipping Costs

Important Information:
o  Orders are processed for shipment during normal Felina World business hours only (Mon - Fri, excluding Holidays);
o  The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment;
o  If a package is returned to Felina World without reason, we will contact you via email and/or the telephone to resolve the issue in a timely fashion;
o  Deliveries are NOT available to PO Boxes or APO addresses;
o  Felina World is not responsible for packages held by Customs;
o  Felina World does not pay for International Duty taxes. If a shipment incurs any such charges the customer is responsible;
o  The Felina World shipping costs are including packaging.

We ship to the following locations in the World:
1. The Netherlands.
2. Zone 1: Belgium, Germany.
3. Zone 2: Luxembourg, France (including Metropolitan), Italy, Denmark, United Kingdom, Spain, Austria, Sweden and Monaco.
4. Zone 3: Czech Republic, Finland, Hungary, Ireland, Latvia, Poland, Portugal, Slovakia, Slovenia, Estonia and Lithuania.
5. Zone 4: Bulgaria, Coratia, Gibraltar, Iceland, Liechtenstein, Macedonia, Moldova, Norway, Romania, San Marino, Switzerland, Ukraine, Yugoslavia, Malta, Cyprus and Greece.
6. Zone 5: Australia, Canada, United States, New Caladonia, New Zealand, Brasil, Russian Federation, Israel, Peru, Japan, Dutch Antillen, Reunion.

The available shipping options are:
(please look at the shipping options matrix below to see which options are applicable for you)

Standard
Package is insured for a maximum of €500 when shipping to the Netherlands.

Priority
Package is insured for a maximum of €500 when shipping to zones 1, 2 and 3.
Package is insured for a maximum of €146 when shipping to zones 4 and 5.

Cash on delivery
This shipping option is possible to locations in the Netherlands.
Payment occurs when package gets delivered (payment at delivery).
Package is insured for a maximum of €500.

The Shipping Options Matrix:

	Standard	Priority	Cash on delivery
Netherlands	X		X
zone 1		X
zone 2		X
zone 3		X
zone 4		X
zone 5		X

Shipping costs to the Netherlands are:

Netherlands	Standard	Rembours
Order till 50 euro	8.00 euro	12.95 euro
Order above 50 euro	0.00 euro	5.00 euro

Shipping costs to the zones 1, 2 and 3 are:

EU Priority	Zone 1	Zone 2	Zone 3
0 - 2000 gr	10.00 euro	13.50 euro	18.50 euro
2001 - 5000 gr	10.00 euro	14.25 euro	19.25 euro
5001 - 10000 gr	10.00 euro	16.00 euro	21.00 euro
10001 - 15000 gr	10.00 euro	16.00 euro	21.00 euro
15001 - 20000 gr	10.00 euro	16.00 euro	21.00 euro

Shipping costs to zone 4 are:

Zone 4	Priority
0 - 2000 gr	16.50 euro
2001 - 5000 gr	20.00 euro
5001 - 10000 gr	24.00 euro
10001 - 15000 gr	28.00 euro
15001 - 20000 gr	28.00 euro

Shipping costs to zone 5 are:

Zone 5	Priority
0 - 2000 gr	22.50 euro
2001 - 5000 gr	32.50 euro
5001 - 10000 gr	54.50 euro
10001 - 15000 gr	99.00 euro
15001 - 20000 gr	99.00 euro

How are shipping costs being determined?
The height of the shipping costs are being determined by the weight of the products.
Every product at Felina World has a weight valuation.
You can see the weight of an individual product at the product page.

To see the complete weight of your order please have a look at your cart total at the top right corner of the screen.

Example
You are a customer living in France. Your are buying the following products:
Product 1, cost are € 42.00
Product 2, cost are € 79.00
Product 3, cost are € 24.00
Product 4, cost are € 4.95
Total costs are € 149.95. Let assume total weight of these products is 4500 grams.
France is in zone 2.
According to the shipping costs table for zone 2 above, shipping costs will be € 14.25

Estimated delivery times are:
Netherlands (Standard and rembours): 1-2 days.
EU (Priority): 2-6 days (depending location).
Outside EU (Priority): 4-10 days (depenidng location).

For orders above 20 kg please contact us for shipping costs and discounts!